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Report Reveals Millions of Children Reaching out to Helplines Worldwide

Violence and abuse, troubled family relationships and bullying among top reasons why children and young people seek help 

NEW YORK (November 20, 2013) – Ten years of data from telephone records, emails, text messages and chats compiled by Child Helpline International (CHI) show that children and young people around the world contact helplines for support with violence and abuse, peer relationships, psycho-social and mental health, and family conflicts.

The Voices of Children and Young People, a report released today to mark the 10th anniversary of CHI, a network of 173 child helpline members operating in 142 countries, provides data and analysis drawn from a series of regional studies.

“Child Helplines have been helping children learn how to take control of their own lives and resolve their problems as best they can,” said Nenita La Rose, Executive Director of CHI, “but few of us understand the scale of the challenges children face. What we are presenting today is a sort of social barometer – an eye-opening glimpse into what is really going on in the lives of children and young people.”

The report outlines both the traditional problems children and young people have always faced, and the new challenges in their lives arising from changing social environments.

“Violence robs children of their wellbeing and their hopes for the future. Helplines for children are a critical connection that enable children to be heard and be helped,” said Martin Mogwanja, Deputy Executive Director of UNICEF, which supports helplines in many countries. "That help is literally just one call, one SMS or one email away – responding to the real violence, real threats and real fears of children, in real time.”

More than 4 million children and young people reported to CHI some form of violence – physical, emotional or sexual abuse – in the last decade.  Violence and abuse remains a constant, serious issue for all children around the world.

“Children exposed to violence often do not know where to go or whom to call to report abuse and seek help and assistance to overcome the trauma they have suffered. For this reason, a priority of my mandate is to promote safe, child-sensitive and accessible mechanisms to support child victims,” said Marta Santos Pais, Special Representative of the Secretary-General on Violence against Children. “This valuable new report is testimony to the trust children place in helplines and provides a sound reference to support countries in their efforts to build a world where violence against children has no place.”

Child helplines received 1 million contacts for help to deal with problems at school. Along with general concerns such as academic problems and performance anxiety, children and adolescents experience violence and abuse committed by their teachers and peers. Bullying is a significant problem globally, the report notes.

Europe (46 percent) led in the number of contacts to helplines, followed by Asia-Pacific (31 percent), Africa (14 percent), Americas and Caribbean (7 percent), and the Middle East and North Africa (2 percent). The majority of children who contacted child helplines were between ages 10 and 18. While most contacts to helplines were made over the telephone, children are increasingly turning to other means of communication, such as online chat, email and text messaging.

The report found that children are willing to share their concerns and fears once they trust a system or mechanism. There has been a steady increase in contacts to helplines over the 10-year period, indicating that children and young people trust the helplines to give them information, support and care. On average, the number of contacts increased five percent per year per helpline.

Data revealed in the report include:

  • Of the calls received, child helplines in the CHI network followed up on 41 million contacts
  • More than 4 million children and young people reported a form of violence and abuse – physical, emotional, sexual – representing more than one in six contacts made to child helplines across the world.
  • Immediate or extended family members commit 58 percent of the physical abuse cases reported.
  • Girls reported the majority, 60 percent,  of violence and abuse  cases
  • More than 1.5 million contacts were made by children and young people reporting school-related problems.
  • Teachers and peers have been reported to be perpetrators of most school-related abuse and violence cases.
  • More than a quarter of school-related problems are due to bullying, most of which occur on school grounds.
  • Almost 4 million contacts were made by children and young people struggling with family matters, including parent-child relationships, parents in conflict, divorce, separation and new or blended families. 


About Child Helpline International

Child Helpline International (CHI) is the global network of 173 child helplines in 142 countries (as of October 2012), which together receive over 14 million contacts a year from children and young people in need of care and protection. CHI supports the creation and strengthening of national toll-free child helplines worldwide, and uses child helpline data and knowledge to highlight gaps in child protection systems and advocate for the rights of children.

For more information, visit www.childhelplineinternational.org.

About Office of the Special Representative on Violence against Children

The Special Representative on Violence against Children (SRSG), Marta Santos Pais, is a global independent advocate in favor of the prevention and elimination of all forms of violence against children. The SRSG acts as a bridge builder and a catalyst of actions in all regions, and across sectors and settings where violence against children may occur. She mobilizes action and political support to maintain momentum around this agenda and generate renewed concern at the harmful effects of violence on children; to promote behavioral and social change, and to achieve effective progress. For more information, visit http://srsg.violenceagainstchildren.org.


The United Nations Children’s Fund (UNICEF) works in more than 190 countries and territories to save and improve children’s lives, providing health care and immunizations, clean water and sanitation, nutrition, education, emergency relief and more. The U.S. Fund for UNICEF supports UNICEF’s work through fundraising, advocacy, and education in the United States. Together, we are working toward the day when zero children die from preventable causes and every child has a safe and healthy childhood. For more information, visit www.unicefusa.org

For additional information, please contact:

Andrea Sioris, U.S. Fund for UNICEF, 212.880.9136, asioris@unicefusa.org

Marci Greenberg, U.S. Fund for UNICEF, 212-922-2464; mgreenberg@unicefusa.org

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